SHIPPING METHOD
We ship using Canada Post Expedited Parcel and courier Monday to Friday, not including holidays.
FLAT RATE
A flat rate of $19.95 is charged per order.
IN-STOCK/OUT-OF-STOCK MERCHANDISE In-stock items generally ship within 5-10 business days.
If shipment of your order is delayed (for example, because an item you have ordered is out-of-stock), we will contact you by email to let you know. You will be given an estimate of when your order will ship and the choice to: (1) wait the estimated time it will take your entire order to be ready to ship, or (2) have us immediately ship just those items you have ordered that are in-stock and receive a refund for the outstanding item(s).
PRE-ORDERS Estimates of when pre-orders can be expected to ship are clearly noted in individual product descriptions.
ORDER TRACKING You will receive an email when your order has shipped that will include a tracking number you can use to track your shipment on the Canada Post (or courier) website.
SHIPPING TIME The time it takes to receive an order that has shipped varies and depends entirely on Canada Post or the courier used to ship your order.
MISSING/DAMAGED SHIPMENT If your shipped order does not arrive or arrives damaged, please let us know so that we can work with Canada Post (or the courier) to resolve the issue.
SHIPPING REGION We ship only to addresses located in Canada.
