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We ship via Canada Post Monday to Friday, not including holidays. In-Stock items generally ship within 24-72 hours. If shipment of your order is delayed, we will contact you by email to let you know. You will receive an email when your order has shipped that will include a tracking number. The time it takes to receive an order that has shipped varies and depends entirely on Canada Post. At this time, we ship only to addresses located within Canada. The well-being of our natural world is important to us so, while we take great care to package your order securely so that it will arrive in pristine condition, we strive to use as little packaging as possible. Most orders are shipped in lightweight, plain, mailers without additions such as tissue paper.

We accept credit card payment for orders placed in our online store.

We offer 14 day returns for all online purchases, except sale items (which are considered final sales), in their original, unworn/unused condition with tags attached and/or in the original packaging. Customers are responsible for all shipping charges. If you would like to return an item, please contact us and let us know what item(s) you wish to return, the reason for the return and your order number. Upon receipt and inspection of the returned item(s), we will refund the purchase price to your original form of payment minus the cost of shipping. You will receive an email confirmation when the refund has been processed. Please allow one week to ten days for funds to show up in your account. We recommend using one of Canada Post’s trackable shipping options and, if the items being returned are valued at over $100, purchasing shipping insurance. We cannot be held responsible for returned items we have not received.

Creating and signing in to an account with us lets you view orders, download invoices, checkout faster and sync your favourite items. For approved dealers: in addition to the above, signing in to your account allows you to access wholesale pricing. To create an account or sign in to an existing account: click the account symbol in the upper right corner of our website; Enter the email address for your account, then click Get Sign-in Link. Open your email inbox where you should find an email from Ecwid (our shopping cart provider). The email contains a link that, when clicked, will return you to our store as a signed-in customer. Simply repeat the process for subsequent visits.

Our silk scarves may be washed in cold water with 1/2 cup of vinegar and 2 teaspoons of salt. Fill the washing machine with water (no ecocycle). Machine dry on the delicate setting or hang to dry. May be ironed on the silk setting.

Unlike many businesses, we do not require that orders exceed a specified minimum. We offer tiered wholesale pricing. For order subtotals: up to $199, you will receive our basic wholesale discount; between $200 and $299, you will receive an additional discount; over $300, you will receive our maximum wholesale discount. You must be signed in to your account to receive a wholesale discount. The wholesale discount will be subtracted from the order subtotal. All orders are pre-paid.